Terms & Conditions

These terms were substantially revised on 13 September 2026. Since the first version of 21 June 2026, Garood has become a product of a company, Vishwantara Innovation Pvt Ltd, and these terms now name that company.

They also say plainly what Garood is and is not (Section 4), and they cover features that did not exist in June: reporting a problem without an account, the resident information board, photographs on maintenance requests, deleting your own account, a society closing its account, downloading a society's records and files, and the way your acceptance of these terms is recorded.

The Privacy Policy was revised on the same date and the two documents are meant to be read together. Later the same day, after first publication, the liability sections were strengthened: Section 4 gained the statements that no one may rely on Garood's records as evidence about an asset and that Garood is not in the chain of physical responsibility, and two sections were added — an indemnity from the society (Section 20) and events beyond our control (Section 21).

1. Who we are and what these terms cover

Garood ("Garood", "we", "us", "our") is a facilities-management software platform used by residential societies and their staff, committee members, vendors, and residents to keep records of assets, maintenance, breakdowns, preventive maintenance, readings, inventory, complaints, and related work (the "Services"). The Services are the app at app.garood.com, including the pages of it that can be used without an account, and the website at garood.com.

Garood is operated by Vishwantara Innovation Pvt Ltd (CIN U62011TS2024PTC185361, registered office at Rajapushpa The Retreat, Gandipet Main Road, Hyderabad - 500075), a company incorporated in India (the "Company"). Where these terms say "Garood", "we" or "us", they mean the Company acting through the Garood product.

These Terms and Conditions ("Terms") govern access to and use of the Services. They are an agreement between you (and, where you act for a society or a vendor company, that organisation) and the Company. If you are using Garood on behalf of a society or vendor, you confirm that you are authorised to accept these Terms for it.

2. Accepting these terms, and how we record it

Using Garood is acceptance. By accepting an invitation, creating an account, signing in, or using any part of the Services — including the report page and the resident information board, which need no account — you accept these Terms and the Privacy Policy. If you do not accept them, do not use the Services. Access to accounts is by invitation only; there is no open public sign-up.

When you accept an invitation, Garood records the date and time, the version of these Terms and the Privacy Policy in force at that moment (identified by their effective date), and which screen you accepted from. We keep that record as evidence of your acceptance; it does not include your IP address or device details. Signing in later, and using the report page or the board, are not recorded as separate acceptances: the Terms and the Privacy Policy are linked from every one of those screens, and your use of them is your acceptance (Section 7).

You confirm that you are at least 18 years old. Garood is intended for adults and is not directed at minors.

3. The nature of the Services — pilot / early-access software

Please read this carefully. Garood is currently provided as pilot / early-access software. This means:

The Services are under active development and may contain errors, defects, or incomplete features.
Features may be added, changed, or removed during the pilot.
The Services may be interrupted, suspended, or unavailable from time to time, with or without notice, including for maintenance.
Data and configurations created during the pilot may need to be migrated or reset as the platform evolves. Where that would affect a society's records, we will tell the society's administrators first.

4. What Garood is, and what it is not

Garood is a record-keeping and workflow tool. It gives a society one place to write down what it owns, what has broken, when the maintenance it has itself scheduled falls due, who was asked to do it, and what they reported back. That is the whole of what it does.

Garood is not a service provider. It is not a maintenance or AMC provider, not a contractor, and not an inspector. The Company does not maintain, repair, test or inspect any equipment, and it does not send anyone to a society.

Garood does not recommend, vet, endorse or guarantee any vendor. The vendor companies and contacts that appear in Garood are the ones a society itself chose to enter. The Company has no relationship with them, has not checked them, and takes no responsibility for their work.

Garood makes no representation about the condition, safety, compliance or fitness of any asset. Maintaining assets, selecting and supervising vendors, and meeting statutory inspection, testing, licensing and safety obligations rest entirely with the society and its own contractors.

A record in Garood is a record of what someone entered, and when. A completed checklist, a closed ticket, a passed preventive-maintenance task, a reading, a service report, or an availability figure on the resident information board is what a person typed or ticked. It is not a certification that work was done, or done competently, and Garood does not check it. Reports and scores that Garood computes are arithmetic over those entries and inherit their limits. A report filed through Garood is a message to the society's staff, not an emergency service.

No one may rely on Garood's records as evidence that an asset is safe, serviceable, compliant or inspected. That applies to the society, its committee and staff, its vendors, its residents, and anyone else who reads them. Garood displays what people entered. The absence of a record is not evidence that nothing happened; the presence of a record is not evidence that anything was done, or done correctly.

Decisions about safety — whether a lift may run, whether a tank is clean, whether a generator, pump or fire system will work when needed — must not be based on the platform alone. Check the asset.

Garood is not in the chain of physical responsibility. The Company does not operate, inspect, service, certify or supervise any asset, and it has no duty to detect, warn about or escalate any condition of any asset, whether or not information about that condition appears in the platform. Nothing in Garood watches equipment: there are no sensors, no live feeds, and no one at the Company reading a society's records.

Every notification, dashboard, indicator, status, due date, score and report that Garood shows is a convenience for organising the society's own work. None of them is a warning system, a monitoring service, or a substitute for inspection by a competent person.

The Services are a tool, and they do not replace the society's own judgement, statutory obligations, safety procedures, or professional advice.

5. How access works

Garood is used by organisations (residential societies and vendor companies) and the individuals associated with them. Access is extended by invitation:

A society's administrator is set up first and may invite Facility Managers and committee / treasurer / auditor / security roles.
A society's administrator may also invite Vendor Managers and Vendor Technicians for the vendor companies the society works with; a Vendor Manager may invite technicians of their own company.
Residents are not given accounts and cannot be invited to create one. They use the report page and the resident information board, which need no account (Section 7).

Each user has a Garood-specific login. Garood does not use third-party social logins. Creating an account requires confirming your email address through a link we send you, and the account's email must match the invitation's. Invitation links expire 7 days after they are issued and can be used once; a society administrator can revoke an invitation before it is used and issue a new one.

The roles, permissions, and data available to each user are determined by the onboarding organisation and the platform's role model. You agree to use the Services only within the role and permissions assigned to you, and not to attempt to reach records your role does not give you.

The society or vendor that onboards is responsible for managing its own users and the data it enters, and for making sure its users are authorised and act in accordance with these Terms.

6. Your account

Provide accurate information and keep it current. You can edit your name and phone number on your Profile page; to correct anything else, write to us at hello@garood.com.
Keep your login credentials confidential; you are responsible for activity under your account.
Do not share your account or let others use it.
Notify us promptly at hello@garood.com if you believe your account has been compromised. You can also end all of your sessions by signing out.
Sign-in, account creation, and password reset are protected by a human-verification check (Cloudflare Turnstile). If the check cannot load, those actions are unavailable until it does.

7. Using Garood without an account

A society can give its residents two links, as a QR code on a printed sheet or as a web address, and equipment can carry a QR sticker of its own:

the report page (the address begins app.garood.com/report/), where a resident tells the society's staff that a piece of equipment needs attention. A QR sticker on equipment (app.garood.com/q/) opens the same page with that item already chosen;
the resident information board (app.garood.com/board/), which shows what is working, what is being repaired, which amenities are closed where the society has chosen to publish them, and, whenever the society's staff have recorded the meter readings and the bill, the building's water use and its shared-area electricity use for the last complete month, including the amount of the electricity bill — all as recorded by the society's staff. Anyone who holds the board's link can see everything on it. Garood does not inspect the equipment, does not verify what is recorded, and the board is not a warning system (Section 4).

Acceptance. These Terms and the Privacy Policy are linked at the bottom of the report page and of the board. Submitting a report, or opening the board, is your acceptance of them for that use. If you do not accept them, do not submit a report or open the board.

You have no account. Using these pages creates no account and no login, and gives you no ongoing access. Once you have submitted a report you cannot see, edit or withdraw it yourself, and you cannot see what happened to it except through the society's staff. To ask about a report, correct it, or have it or a photograph removed, ask your society's administrator or facility manager, or write to hello@garood.com.

What a report contains, and who sees it. A report holds the equipment you chose, your flat number chosen from the society's own list, your description, the time it was sent, and any photographs you attached. The page does not ask for your name, phone number or email address, and it does not read your location.

It is still not anonymous to the society: a flat number together with a photograph can identify a household. The society's administrators, committee members, treasurer, auditor and facility managers can see the report and its photographs, as can the vendor company assigned to fix it, a vendor company whose maintenance contract with the society covers that equipment (which can go on seeing it for the equipment's case history, including after declining the work), and the Company's operator. Other residents cannot. The Privacy Policy describes this in detail, including how long the report is kept.

Rules for using these pages:

The links are for the residents and staff of that society. Do not publish them outside the society or use them for a building you do not live or work in.
Report only genuine problems, and describe them truthfully. Choose your own flat number from the list; the page does not accept a flat that is not on the society's list.
Each piece of equipment can have only one open report at a time. If it has already been reported, the page will tell you so and when, and will not file a second report.
You may attach up to three photographs (JPEG, PNG or WebP, 5 MB each). Photograph the equipment, not people. Camera and location metadata are removed from photographs before they are stored, including, since 30 September 2026, from any second image or short video that some phones add to the same file (the Privacy Policy, Section 10, explains).
The report page requires a human-verification check (Cloudflare Turnstile) before a report is accepted.

We may withdraw a society's links, or a society may ask us to change them, at any time; a link that has been changed stops working and the society shares a new one.

8. Fees

During this pilot, the Services are provided to the onboarding organisation at a separately agreed rate, arranged and settled outside the platform. Garood does not process payments through the platform and does not integrate any payment gateway (such as UPI or a card processor). Nothing in these Terms creates an obligation to pay through the Services. Commercial terms for the pilot, if any, are set out in the separate arrangement between the Company and the onboarding organisation. Residents and vendor users are not charged by the Company for using Garood.

9. Acceptable use

You agree not to:

Use the Services for any unlawful purpose or in breach of these Terms;
Access, or try to access, data or areas of the Services you are not authorised to, including by guessing or sharing links or tokens;
Interfere with, disrupt, probe, or attempt to gain unauthorised access to the Services or their infrastructure, or bypass the human-verification check;
Upload or enter content that is unlawful, infringing, malicious (including malware), or that you have no right to provide;
File false, duplicate, or abusive reports, or use the report page for anything other than a maintenance problem at that society;
Copy, scrape, reverse-engineer, decompile, resell, or create derivative works from the Services, except as permitted by law;
Use the Services to store or process personal data of others except as needed for legitimate facilities-management purposes and in line with applicable law (see Section 10).

We may investigate and respond to suspected breaches, including by suspending access (see Section 22).

10. Content, records, and other people's details

You are responsible for the accuracy and lawfulness of the information you enter into Garood. Garood's records are free text in many places — descriptions, notes, comments, job cards — and the system does not read or filter what is typed. Enter only what the work needs.

Other people's details. Society staff enter information about people who may never use Garood: vendor companies' contact persons, the names of workers on job cards, visitors in the gate log, names in complaint text. As between the Company and the onboarding organisation, the organisation is responsible for having a proper basis to enter that information, for its accuracy, and for answering requests from those people. These entries belong to the society's maintenance record: they are not removed when a user deletes their own account, and they are deleted when the society closes its account (Section 13).

Photographs. Photographs are for equipment and its condition. Before you upload a photograph that shows a person, make sure they agree. Camera and location metadata are removed from every photograph on every upload path before it is stored — since 30 September 2026 including any second image or short video that some phones add to the same file; a photograph stored before then may still carry one (see the Privacy Policy). Once a photograph is attached to a maintenance ticket it becomes part of that record and cannot be removed by the person who attached it; ask your society's administrator, or us, if one needs to come down.

Records are kept for accountability. Garood keeps a history of who changed what and when on most of its records, including a copy of each record before and after the change, and its authentication service logs sign-ins, sign-outs, password resets and failed attempts. The Privacy Policy describes what is kept, for how long, and what happens to it when you or your society leave. None of this history is a check on the truth of what was entered (Section 4).

11. Personal data

How personal data is handled — and the respective roles of the society (as the party in control of its operational data) and the Company (as the platform that processes that data on the society's instructions, and as the party responsible for the data it collects to run the service) — is described in the Garood Privacy Policy, which forms part of these Terms. You can read it at https://garood.com/privacy.html. In the event of a conflict about personal data between these Terms and the Privacy Policy, the Privacy Policy prevails.

12. Leaving Garood: deleting your own account

You can request deletion of your account from your Profile page at any time. Your access is withdrawn immediately, and a 30-day grace period begins, during which you can sign in, return to your profile, and cancel the request. You can also download a copy of your data from the same page before or during the grace period.
If you are the only administrator of a society, or the only platform administrator, the request is refused until another person holds that role. This protects the society from being left without an administrator; make another member an administrator first.
When the grace period ends the account is erased automatically, as described in the Privacy Policy. Your user id continues to appear on the records you created, without a name, because the society's maintenance history refers to them.
An administrator may also remove your access to a society at any time. Your account and profile then remain, and you can still use Garood in any other society or vendor you belong to, or delete your account.

13. A society closing its account; exports and file handover

Export. A society administrator can download the society's data record as a file from the Overview tab of the society's page, and a separate archive of all its photographs and documents. The record names every file the society owns. It does not include the society's change history (audit trail), which is deleted with the society (below). The archive includes a manifest listing every file and stating, for each one, whether it was included, withheld because the downloading administrator's role does not allow them to read it, or named in the record but no longer present in storage. The manifest is the statement of what was delivered; we make no representation about the archive beyond it. If the manifest lists withheld files, ask us for them.
Requesting deletion. A society administrator can request deletion of the society. To do so they type the society's name to confirm, and they must either have downloaded the society's files within the previous 30 days or confirm on the screen that the files are not wanted. That confirmation is recorded.
What happens immediately. Access for everyone who holds an account in that society — administrators, staff, and the vendor users working with it — is withdrawn at once, and a 30-day grace period begins. The person who made the request can cancel it from their Profile page during those 30 days, and so can the Company's operator; nobody else can. During those 30 days only the Company's operator can download the society's data record or file archive.
What happens at the end. Every record belonging to the society, including its change history (audit trail) and every report made through the no-account page, is deleted automatically, and every file in the society's storage, photographs included, is removed. Vendor contact details the society entered are erased if no other society uses that vendor record. This cannot be undone, and we do not keep a copy for the society beyond the export and archive described above.
Members afterwards. Members keep their own sign-in accounts and their records in any other society. A member who belongs to no other society will see that they no longer have access to anything in Garood, and may delete their account.

14. Service providers, analytics, and bot protection

We use third-party providers to run the Services — for hosting, the database and file storage, email delivery, human verification, and the schedule that runs deletions. They are named in the Privacy Policy (Section 6), together with what each receives, and we will update that list when it changes.

The app measures how its pages perform using Vercel's analytics and performance tools. Before anything is sent, the page address is redacted in your browser: the query string and any part after "#" are removed and any identifier in the path is replaced by a placeholder. No cookies are used for this. The Privacy Policy describes what Vercel receives.

Sign-in, account creation, password reset and the no-account report page use Cloudflare Turnstile to tell people from automated traffic. Using those pages sends Cloudflare the technical signals described in the Privacy Policy.

15. Availability, backups, and support access

We aim to keep the Services available but do not promise any particular level of availability or response time during the pilot. The database is backed up daily by our database provider; uploaded files are not included in those backups, which is one reason the file archive in Section 13 exists. Erased data may persist in a backup for a short period before it is overwritten.

When we raise a support request with our database provider, its engineers may be given temporary access to our project. We keep a written log of each such occasion.

16. Intellectual property

The Services, including the Garood software, platform, design, and the "Garood" name and branding, are owned by or licensed to the Company and are protected by applicable law. These Terms do not transfer any ownership to you.

Subject to these Terms, you are granted a limited, non-exclusive, non-transferable, revocable right to access and use the Services during the pilot, for their intended facilities-management purpose, within your assigned role.

You retain rights in the data and content you enter; you grant the Company the right to host, process, and display that content as necessary to provide the Services and as described in the Privacy Policy. The onboarding organisation may take its data out at any time using the export and archive in Section 13.

17. Confidentiality

Non-public information about the Services (including features, functionality, and access arrangements made available to you during the pilot) is confidential. You agree not to disclose it to third parties except as needed to use the Services, and to protect it with reasonable care. The society's own records are the society's, and the society decides who within it may see them; the platform's role model enforces that choice.

18. Disclaimers / warranties

To the maximum extent permitted by law, and given the pilot / early-access nature of the Services, the Services are provided "as is" and "as available." We do not warrant that the Services will be uninterrupted, timely, secure, error-free, or that any defects will be corrected, or that the Services will meet your requirements. Any implied warranties are disclaimed to the extent the law allows. Section 4 says what Garood is not; nothing in the Services is a warranty about any asset, any vendor, or any work.

This does not exclude or limit anything that cannot be excluded or limited under applicable Indian law, and nothing in these Terms limits any right you have under the Digital Personal Data Protection Act, 2023.

19. Limitation of liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, revenue, business, or goodwill, arising out of or related to the Services or these Terms.
Our total liability to a society, and to everyone who uses Garood through that society (its committee, staff and residents, and the vendors and vendor users working with it), for all claims together arising out of or related to the Services or these Terms, is limited to INR 11,000 in aggregate for that society's agreement with us. The cap applies separately to each society's agreement. It is not a single amount shared across every society Garood serves, and it is not INR 11,000 per claim.

Nothing in these Terms limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any liability that cannot be limited under applicable Indian law.

20. Indemnity from the society

Because the Company neither maintains any asset nor decides anything about it (Section 4), the society — and any other organisation that onboards — agrees to compensate the Company for, and to defend it against, claims, losses and costs (including reasonable legal costs) that third parties bring or cause and that arise from:

the society's own acts or omissions, including how it maintains, operates and secures its assets and premises;
its maintenance decisions — what to service, when, by whom, and whether to act on what its people recorded in Garood;
its selection, appointment and supervision of vendors and contractors;
its statutory, regulatory, licensing and safety obligations, including any inspection, testing or certification the law requires of it;
the accuracy, completeness and lawfulness of what its administrators, staff, residents and vendors enter into the platform, including photographs and other people's personal details.

This does not apply to the extent a claim is caused by the Company's own fraud, wilful misconduct or gross negligence, or by anything for which the Company's liability cannot be limited under Indian law (Section 19). The undertaking is given by the organisation, through the person who accepts these Terms on its behalf (Section 1), and it survives the end of these Terms.

21. Events beyond our control

Neither party is in breach of these Terms, or liable to the other, for failing or delaying to perform an obligation because of an event beyond its reasonable control. Such events include natural disasters, fire, flood, storm and earthquake; failure of electrical power or of telecommunications and internet networks; acts of government or of a regulator; civil unrest, war and terrorism; epidemic and pandemic; strikes and other industrial action; and the failure or unavailability of a third-party provider on which the Services depend (Section 14).

While such an event continues, the affected obligations are suspended, not breached, and the time for performing them is extended by the time the event lasts. The affected party will say what has happened where it reasonably can, and will resume performance as soon as it can. This does not relieve either party of obligations the event does not affect: a fee that has already fallen due, and the confidentiality and personal-data obligations in these Terms and the Privacy Policy, remain as they are.

22. Suspension and termination

We may suspend or terminate your access to the Services, in whole or in part, if you breach these Terms, if required by law, or if necessary to protect the Services or other users. We may also discontinue the pilot; if we do, we will give the onboarding organisations reasonable notice and the opportunity to take their export and file archive first.

Your access also ends when the organisation that onboarded you removes it, when you delete your own account (Section 12), or when your society's account is deleted (Section 13). On termination, your right to use the Services ends. Handling of personal data following termination is described in the Privacy Policy. Sections that by their nature should survive termination (including what Garood is not, intellectual property, confidentiality, disclaimers, limitation of liability, the indemnity from the society, and governing law) will survive.

23. Changes to the Services and to these Terms

Because Garood is in active development, we may change the Services at any time during the pilot. We may also update these Terms. Where changes are material, we will take reasonable steps to notify account holders, and the "Last updated" date will change. Because the version you accepted is recorded (Section 2), we can tell who has and has not seen a later version. Continued use after changes take effect means you accept the updated Terms.

24. Governing law and disputes

These Terms are governed by the laws of India. Subject to any mandatory rights you have under law, the courts at Hyderabad, Telangana will have jurisdiction over disputes arising out of or relating to these Terms. The parties will first attempt to resolve disputes in good faith through discussion. Nothing in this section limits your right to raise a complaint about your personal data with us under the Privacy Policy, or with the authority established under the Digital Personal Data Protection Act, 2023.

25. General

Assignment. You may not assign or transfer your rights under these Terms. The Company may assign or transfer these Terms to an affiliate or to a successor to the Garood business, and will notify account holders of any such transfer.
Entire agreement. These Terms, together with the Privacy Policy and any separate written arrangement with an onboarding organisation, are the entire agreement on their subject matter.
Severability. If any provision is found unenforceable, the rest remains in effect.
No waiver. A failure to enforce a provision is not a waiver of it.
Relationship. Nothing here creates a partnership, employment, or agency relationship between you and the Company.
Notices. We may give notices through the Services or to the email associated with your account. You can reach us at hello@garood.com.

26. Contact

Questions about these Terms:
Kapil B Vishnubhatla, Director — Vishwantara Innovation Pvt Ltd — hello@garood.com.
Registered office: Rajapushpa The Retreat, Gandipet Main Road, Hyderabad - 500075. CIN: U62011TS2024PTC185361.